Neighbo Privacy Notice
Last Updated
Nov 14, 2025
Introduction
When you use Neighbo, you’re placing trust in us to protect your personal data. We take that responsibility seriously and are committed to keeping your information safe and transparent.
Information We Collect
Personal Information You Provide:
Name, email address, and phone number
Delivery or service address
Concierge request details or communications
Payment details (handled by PCI-compliant processors)
Automatically Collected Information:
Location data (if permission granted)
Device and usage information (e.g., IP address, OS, app interactions)
Transaction and order history
How We Use Your Information
We use your information to:
Facilitate order placement, pickup, and delivery
Support concierge-style requests and personalized recommendations
Process and manage payments
Comply with legal obligations (e.g., fraud prevention, tax requirements)
Communicate with you via WhatsApp, SMS, or email
Improve our platform and services
Legal Bases for Processing (GDPR)
If you reside in the EEA, UK, or Switzerland, we process your personal data based on the following legal grounds:
Consent (e.g., for marketing messages)
Contractual necessity (e.g., to fulfill an order)
Legal obligations (e.g., tax compliance)
Legitimate interests (e.g., fraud detection, improving services)
Who We Share Information With
We may share your information with:
Merchants to fulfill your orders
Delivery partners, including in-house drivers or third-party services (e.g., Uber Direct)
Service providers (e.g., cloud storage, analytics, customer support)
Authorities, if required by law or subpoena
We do not sell or rent your personal information.
Location Data
If you allow location sharing, we use this data to:
Show relevant neighborhood stores and events
Optimize delivery routes
Enhance recommendations and local experiences
You may disable location services via your device settings at any time.
Data Retention
We retain your personal data only as long as necessary for:
Providing services
Compliance with legal obligations
Resolving disputes
Enforcing our agreements
You may request deletion of your account and data at any time.
Your Rights (GDPR & CCPA/CPRA)
Depending on your location, you may have the following rights:
European Residents (GDPR):
Right to access, rectify, or erase personal data
Right to restrict or object to processing
Right to data portability
Right to withdraw consent
Right to lodge a complaint with a data protection authority
California Residents (CCPA/CPRA):
Right to know what personal information we collect
Right to request deletion of your data
Right to opt out of the sale or sharing of personal data
Right to correct inaccurate information
Right to limit use of sensitive personal information
To exercise your rights, email us at: privacy@neighbo.com or request in-app.
Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect or process personal data from children. If we become aware, we will take steps to delete such data.
Security
We implement physical, technical, and administrative safeguards to protect your data:
Encrypted transmissions (SSL/TLS)
Role-based access controls
Secure cloud infrastructure
Despite our efforts, no system is 100% secure. We encourage users to use strong passwords and remain vigilant.
Your Cookie Choices
We use cookies and similar tracking technologies to enhance user experience, analyze usage, and support advertising efforts. You can control cookies via your browser settings.
Changes to This Policy
We implement appropriate technical and organizational measures to maintain the safety of your personal information. However, no Internet transmission is ever completely secure or error-free. In particular, email sent to or from the Site may not be secure, and you should take special care in deciding what information you send to us via email.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Neighbo, Inc.
1540 Vine St.
Los Angeles, CA 90028
privacy@neighbo.com
(818) 292-9501
By using our Site, you acknowledge that you have read this Privacy Policy and consent to all of its terms.