Neighbo Privacy Notice

1. Information We Collect

Personal Information You Provide:‍

• Name, email address, and phone number
• Delivery or service address
• Concierge request details or communications
• Payment details (handled by PCI-compliant processors)

Automatically Collected Information:

• Location data (if permission granted)
• Device and usage information (e.g., IP address, OS, app interactions)
• Transaction and order history

2. How We Use Your Information

We use your information to:

• Facilitate order placement, pickup, and delivery
• Support concierge-style requests and personalized recommendations
• Process and manage payments
• Comply with legal obligations (e.g., fraud prevention, tax requirements)
• Communicate with you via WhatsApp, SMS, or email
• Improve our platform and services

3. Legal Bases for Processing (GDPR)

If you reside in the EEA, UK, or Switzerland, we process your personal data based on the following legal grounds:

• Consent (e.g., for marketing messages)
• Contractual necessity (e.g., to fulfill an order)
• Legal obligations (e.g., tax compliance)
• Legitimate interests (e.g., fraud detection, improving services)

4. Who We Share Information With

We may share your information with:

• Merchants to fulfill your orders
• Delivery partners, including in-house drivers or third-party services (e.g., Uber Direct)
• Service providers (e.g., cloud storage, analytics, customer support)
• Authorities, if required by law or subpoena

We do not sell or rent your personal information.

5. Location Data

If you allow location sharing, we use this data to:

• Show relevant neighborhood stores and events
• Optimize delivery routes
• Enhance recommendations and local experiences

You may disable location services via your device settings at any time.

6. Data Retention

We retain your personal data only as long as necessary for:

• Providing services
• Compliance with legal obligations
• Resolving disputes
• Enforcing our agreements

You may request deletion of your account and data at any time.

7. Your Rights (GDPR & CCPA/CPRA)

Depending on your location, you may have the following rights:

European Residents (GDPR):

• Right to access, rectify, or erase personal data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent
• Right to lodge a complaint with a data protection authority

California Residents (CCPA/CPRA):

• Right to know what personal information we collect
• Right to request deletion of your data
• Right to opt out of the sale or sharing of personal data
• Right to correct inaccurate information
• Right to limit use of sensitive personal information

To exercise your rights, email us at: privacy@neighbo.com or request in-app.

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect or process personal data from children. If we become aware, we will take steps to delete such data.

9. Security

We implement physical, technical, and administrative safeguards to protect your data:

• Encrypted transmissions (SSL/TLS)
• Role-based access controls
• Secure cloud infrastructure

Despite our efforts, no system is 100% secure. We encourage users to use strong passwords and remain vigilant.

10. Cookies and Analytics

We use cookies and similar tracking technologies to enhance user experience, analyze usage, and support advertising efforts. You can control cookies via your browser settings.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices. When we do, we will notify users through the app or email. Continued use of Neighbo after updates constitutes your agreement to the revised policy.

12. Contact Us

If you have questions or concerns about this policy or our data practices:
‍Neighbo, Inc.
‍1540 Vine St, Los Angeles, CA 90028
Email: privacy@neighbo.com