Neighbo Privacy Policy
Effective Date: July 5, 2025
At Neighbo, we take your privacy seriously. This Privacy Policy outlines how Neighbo, Inc. ("Neighbo," "we," "us," or "our") collects, uses, shares, and protects your personal information when you interact with our mobile and web applications, services, and related offerings.
1. Information We Collect
Personal Information You Provide:
- Name, email address, and phone number
- Delivery or service address
- Concierge request details or communications
- Payment details (handled by PCI-compliant processors)
Automatically Collected Information:
- Location data (if permission granted)
- Device and usage information (e.g., IP address, OS, app interactions)
- Transaction and order history
2. How We Use Your Information
We use your information to:
- Facilitate order placement, pickup, and delivery
- Support concierge-style requests and personalized recommendations
- Communicate with you via WhatsApp, SMS, or email
- Process and manage payments
- Comply with legal obligations (e.g., fraud prevention, tax requirements)
- Improve our platform and services
3. Legal Bases for Processing (GDPR)
If you reside in the EEA, UK, or Switzerland, we process your personal data based on the following legal grounds:
- Consent (e.g., for marketing messages)
- Contractual necessity (e.g., to fulfill an order)
- Legal obligations (e.g., tax compliance)
- Legitimate interests (e.g., fraud detection, improving services)
4. Who We Share Information With
We may share your information with:
- Merchants to fulfill your orders
- Delivery partners, including in-house drivers or third-party services (e.g., Uber Direct)
- Service providers (e.g., cloud storage, analytics, customer support)
- Authorities, if required by law or subpoena
We do not sell or rent your personal information.
5. Location Data
If you allow location sharing, we use this data to:
- Show relevant neighborhood stores and events
- Optimize delivery routes
- Enhance recommendations and local experiences
You may disable location services via your device settings at any time.
6. Data Retention
We retain your personal data only as long as necessary for:
- Providing services
- Compliance with legal obligations
- Resolving disputes
- Enforcing our agreements
You may request deletion of your account and data at any time.
7. Your Rights (GDPR & CCPA/CPRA)
Depending on your location, you may have the following rights:
European Residents (GDPR):
- Right to access, rectify, or erase personal data
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent
- Right to lodge a complaint with a data protection authority
California Residents (CCPA/CPRA):
- Right to know what personal information we collect
- Right to request deletion of your data
- Right to opt out of the sale or sharing of personal data
- Right to correct inaccurate information
- Right to limit use of sensitive personal information
To exercise your rights, email us at: privacy@neighbo.com
8. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect or process personal data from children. If we become aware, we will take steps to delete such data.
9. Security
We implement physical, technical, and administrative safeguards to protect your data:
- Encrypted transmissions (SSL/TLS)
- Role-based access controls
- Secure cloud infrastructure
Despite our efforts, no system is 100% secure. We encourage users to use strong passwords and remain vigilant.
10. Cookies and Analytics
We use cookies and similar tracking technologies to enhance user experience, analyze usage, and support advertising efforts. You can control cookies via your browser settings.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices. When we do, we will notify users through the app or email. Continued use of Neighbo after updates constitutes your agreement to the revised policy.
12. Contact Us
If you have questions or concerns about this policy or our data practices:
Neighbo, Inc.
1540 Vine St, Los Angeles, CA 90028
Email: privacy@neighbo.com
